We aim to provide you with a high quality, complaints-free legal service at all times. Sometimes a complaint will be made and when this happens, we believe it is crucial that the complaint is handled responsibly and with courtesy. It is our priority to preserve your goodwill, particularly if things have gone wrong.
Investigation the complaint
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
Visit Website: www.legalombudsman.org.uk Call: 0300 555 0333 between 9am to 5pm. Email: email@example.com Postal address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ, UK
Solicitors Regulation Authority
If someone thinks a solicitor might be dishonest or you have concerns about their ethics or integrity, they have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please contact the SRA or visit:
Markand & Co Solicitors LLP is authorised and Regulated by Solicitors Regulation Authority SRA Number: 572665